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IT Support Technician

Title: IT Support Technician – Kokstad

Job Description

KEY RESPONSIBILITIES:  

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First-time-fix rate and recall rate under the stipulated requirements
  • Maintain customer relationship
  • Be pro-active on the calls allocated
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
  • Maintain and manage sufficient boot stock
  • Complete administration within time frames as per policies
  • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
  • Technical support, maintenance, trouble shooting on Dell equipment

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Matric qualification
  • A+ N+ Qualification
  • Mechanical Skills
  • Electronic Skills
  • Soldering Skills
  • Faulting Find techniques

Years of Experience

  • 2 years of experience in maintaining equipment in an IT environment
  • 1 Years experience working on desktop equipment
  • Maintaining ATM equipment is advantageous

Other requirements

  • Good communication (verbal and written) skills and interaction skills
  • High level of attention to detail
  • Dedication to Customers both internally and externally
  • Must be flexible to take on additional tasks
  • Problem analysis
  • Perseverance
  • Self-Development

Altron Campus KwaZulu-Natal Riverhorse Valley

IT Support Technician >>> APPLY HERE

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