Government Jobs

Civic Services Clerk positions

Civic Services Clerk positions:

Position: Civic Services Clerk (6 positions)
Salary Level: R241,485 to R281,559 per annum (Level 6)

Centers and Reference Numbers:

  1. Free State: Large Office: Bloemfontein – REF NO: HRMC 56/23/9a
  2. Gauteng: Large Office: Pretoria – REF NO: HRMC 56/23/9b
  3. Gauteng: Medium Office: Soshanguve – REF NO: HRMC 56/23/9c
  4. KwaZulu-Natal: Medium Office: Empangeni – REF NO: HRMC 56/23/9d
  5. North West: Large Office: Klerksdorp (2 Posts) – REF NO: HRMC 56/23/9e


  • Undergraduate qualification in Public Management / Public Administration / Social Sciences at NQF level 6, and DHA Qualification: Home Affairs Services at NQF level 5, recognized by SAQA
  • Basic understanding of Civic Service operations
  • Sound knowledge of the Batho Pele Principles

Required Skills and Competencies:

  • Computer literacy
  • Planning and organizing skills
  • Problem-solving skills
  • Written and verbal communication skills
  • Financial administration skills
  • Sound interpersonal relations
  • Attention to detail
  • Teamwork
  • Client orientation and customer focus
  • Record and time management

The Civic Services Clerk’s responsibilities include:

  • Processing Civic Services applications and issuing documents according to procedures
  • Providing administrative support in the office
  • Handling enquiries and performing online verifications
  • Greeting customers warmly and professionally
  • Operating the live capture photo booth
  • Verifying, validating, and capturing client information on the system
  • Scanning client supporting documents online
  • Examining processed fingerprints and evaluating their validity for entry into the fingerprint identification system
  • Receiving, scanning, and filing smartcards
  • Processing collections of ID smart cards for clients
  • Processing applications for Identity Documents, Registration of Births, Marriages and Deaths, Late Registration, Rectification, Amendment of particulars, and issuing citizenship documents


  • Free State: Mr C Mgwadleka, Tel No: (051) 410 3912
  • Gauteng: Mr P Mlangeni, Tel No: (011) 242 9039
  • KwaZulu-Natal: Ms N Ngema, Tel No: (033) 845 5003
  • North West: Mr L Appels, Tel No: (018) 397 9908/22

Directions to Applicants

Closing Date: 8 September 2023


  1. Applications must be sent to the correct address specified at the bottom of the last position, on or before the closing date.
  2. Applicants must submit their applications on the New Application for Employment Form (Z.83), obtainable at
  3. Ensure that you fully complete parts A, B, C, D, and F of the New Z83 application form.
  4. Your application should be accompanied by a comprehensive CV that includes:
  • Start and end dates of each employment period.
  • Detailed duties for each employment period.
  • Details of at least two contactable employment references (as recent as possible).

Shortlisted Candidates:

  1. Shortlisted candidates will need to submit the following documents on or before the day of the interview:
  • Copy of their ID document.
  • Valid driver’s license.
  • Relevant highest educational qualifications.
  1. Applicants with foreign qualifications must submit evaluated results from the South African Qualifications Authority (SAQA).


  1. Preference, where applicable, may be given to:
  • Unemployed youth/graduates.
  • Those who have successfully completed skills development programmes.
  • Candidates who satisfy the inherent requirements of the post and reside close to the office location.
  1. Shortlisted candidates will go through an interview and technical assessment(s).
  2. The technical assessment(s) will assess the candidates’ demonstrated professional and technical competency against the job requirements and duties.
  3. Candidates potentially suitable after the interview and technical test(s) will undergo employment suitability checks, including credit, criminal, citizenship, employment references, and qualification verifications.

Appointed persons will be required to:

  1. Serve a prescribed probation period.
  2. Obtain security clearance appropriate to the post within the prescribed timeframe.

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