Positions Available: 4
Company : Telesure Investment Holdings
Posted : 2022-Oct-06
Location : Gauteng
Job Ref #: S0044015
Industry: Insurance
Job Type: Permanent
TIH is the holding company of some of South Africa’s leading financial service
providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. We’re pioneers with a hunger for best,
bringing customer-focused innovation and service excellence to the financial services industry.
Job Description
Customer Relationships Development
Make calls by telephone to allocated
customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to make a
presentation to the customer; and ask relevant questions to evaluate the
customer’s level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
Identify the products or services that best meet the customer’s needs, use personal
expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the
customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Operational Compliance
Develop working knowledge of the organization’s policies and procedures and
of regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required standards.
Customer Relationship Management
(CRM) Data Schedule callback and enter relevant information into the customer
relationship management system after each contact with a customer to create a
call plan and to ensure that the organization has quality data to enable
effective customer retention and business development activities.
Performance Management Prioritise
own workflow and ensure work is completed to the required standards of
quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the
online training system and tracked by a formal assessment.
Sales Opportunities
Creation Identify potential customers by obtaining information, referrals, and recommendations from existing
customers.
Job Requirements
General Education
Matric / Grade 12 or SAQA Accredited Equivalent (essential) Regulatory Exam 5 (advantageous)
General Experience 1 year telephonic sales experience (essential
SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that
their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial
Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By
applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are
working towards meeting the competency requirements. You further consent to the relevant information being verified
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